FAQs
Because peace of mind matters.
From processing your order to unboxing it at home, we aim to make every step simple and dependable. If you have a question, chances are it’s answered below — and if not, we’re always happy to help.
What is your order processing time?
All orders are carefully processed and shipped within 48 working hours.
Where do you ship from?
Every KidiCo order is shipped from our facilities in Delhi, India.
Do you offer free shipping?
We’re pleased to offer free shipping on eligible orders.
What is your return or exchange policy?
Your satisfaction matters to us. We want your experience with KidiCo to be seamless. Please refer to our Returns & Exchange Policy page for complete details on eligibility, timelines, and conditions.
Do you offer Cash on Delivery (COD)?
Cash on Delivery (COD) is available for select locations and orders.
I’m purchasing this as a gift. Will the price be shown on the package?
Our packaging is thoughtfully designed for gifting. Please specify at check out if you are buying a gift and we will make sure Prices are not printed on the package.
Do you accept bulk orders for birthday return gifts or events?
We’re happy to support bulk and special orders. Please contact us via call, email or Instagram, and our team will assist you.
Do you ship internationally?
At the moment, KidiCo ships primarily within India. International customers may reach out to us via email or Instagram, and we will check shipping options for your country.
How can I track my order?
Staying updated on your order is easy. Once your order is dispatched, you will receive a shipping confirmation via email and SMS, including your tracking number and a link to track your shipment in real time.
How can I reach customer support?
Our support team is always happy to assist you.
Email: admin@kidico.in
WhatsApp: 99990 68957
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
